Refund and Returns Policy – Biz Njp

This Refund and Returns Policy explains how Biz Njp handles returns, refunds and claims related to our custom‑made jute and cotton bags, eco‑friendly packaging, tote bags, non‑woven bags and apparel manufactured in Bangladesh for brands and importers in Europe, the USA and other regions.

Because we produce produits B2B personnalisés et fabriqués sur commande En fonction des spécifications, des conceptions et de l'image de marque de chaque client, toutes les commandes sont soumises aux conditions ci-dessous.

1. Portée de la présente politique

Cette politique s'applique à toutes les commandes en gros, en vrac et de marque privée passées auprès de Biz Njp pour :

  • Jute bags, cotton tote bags and non‑woven bags.
  • Emballages écologiques pour la vente au détail et le commerce électronique.
  • Articles de marque et accessoires textiles.
  • Knitted and woven apparel and related products.

By confirming a proforma invoice, sample approval or purchase order, you agree to this Refund and Returns Policy in addition to any written contract between you and Biz Njp.

2. Made‑to‑Order and No General Right of Return

All products are manufactured specifically for your brand based on your approved artwork, tech packs and instructions. As such, we do not offer returns or refunds for change of mind, overstock, slow sales or incorrect information supplied by the buyer.

Subject to applicable law, all sales are considered final once production has started and deposits have been received.

3. Samples and Pre‑Production Approval

  • Before bulk production, Biz Njp normally provides digital proofs and/or physical pre‑production samples of bags, packaging or apparel for your review.
  • You are responsible for carefully checking dimensions, materials, colours, print placement, spelling, labelling and any other details.
  • Your written approval (email or signed document) authorising “sample approved”, “go to bulk” or similar is taken as confirmation that all specifications are correct.

Once a sample is approved, differences from your later preferences are not grounds for a refund or return if the bulk order matches the approved sample within normal industry tolerances.

4. Quality Tolerances for B2B Manufacturing

As a sustainable manufacturing partner, Biz Njp follows industry‑standard quality controls for jute and cotton bags, packaging and apparel. However, small variations are unavoidable in textile and print production. The following tolerances are generally accepted and do not qualify for refunds or returns:

  • Size variations within a reasonable tolerance (for example ± 1–2 cm depending on product type).
  • Minor colour shade differences between screens, digital proofs, samples and bulk production.
  • Normal variations in natural fibres such as jute and cotton (texture, weave, fibre thickness).
  • Minor print registration or position shifts within accepted industry standards.

5. Defective or Non‑Conforming Products

If you believe there is a genuine manufacturing defect or non‑conformity compared to the approved sample, tech pack or written specifications:

  • You must notify Biz Njp in writing within [X] days of receipt of the goods (we recommend a short window, e.g. 7–10 days; adjust as needed).
  • Votre réclamation doit inclure des photos, des vidéos et les quantités concernées, montrant le défaut ou la non-conformité allégué(e).
  • Biz Njp peut demander des informations supplémentaires, des photos ou une inspection indépendante avant de prendre toute décision.

Biz Njp examinera chaque réclamation de bonne foi. Si nous constatons qu'un défaut ou une non-conformité est imputable à notre fabrication et dépasse les tolérances normales, nos recours se limitent, à notre entière discrétion :

  • Repair or partial rework where feasible, or
  • Replacement of affected quantities within a reasonable time frame, or
  • Issuance of a partial credit or discount on a future order.

Unless required by applicable law, Les remboursements en espèces ne constituent pas notre solution habituelle.; solutions will be agreed case by case based on evidence and impact.

6. Shipping Damage and Loss

Risk transfer and responsibility for goods during transit depend on the agreed Incoterms (for example, EXW, FOB, CIF, DAP):

  • Where you arrange the freight (e.g. EXW/FOB), you are responsible for transport insurance and claims with your carrier.
  • Where Biz Njp arranges freight (e.g. CIF/DAP), we will assist you in submitting claims to the shipping or insurance provider.

In all cases, you must:

  • Inspect the shipment at delivery and note any visible damage or shortages on the carrier’s delivery documents.
  • Notify the carrier and Biz Njp in writing without undue delay (ideally within 24–72 hours) and provide photos, videos and documents.

Shipping damage or loss claims are subject to the terms of the carrier and insurer and may not always result in full compensation.

7. Return Authorisation (If Requested)

Biz Njp generally does not require physical returns for B2B textile and packaging products. If a return is requested as part of an agreed remedy:

  • Returns must be pre‑authorised in writing by Biz Njp and sent only to the address we specify.
  • Unauthorised returns may be refused and will not qualify for inspection, replacement or credit.
  • Unless otherwise agreed in writing, the buyer is responsible for any return shipping costs, duties and customs charges.

8. Non‑Returnable and Non‑Refundable Items

To protect both parties and reflect the custom nature of our manufacturing, the following are generally non‑returnable and non‑refundable except where required by law:

  • Custom‑printed or branded products (e.g. printed jute bags, printed cotton bags, printed packaging, labelled apparel).
  • Products produced exactly according to approved samples or written specifications.
  • Products discounted as clearance, factory surplus or special promotion.
  • Products that have been used, washed, relabelled or modified by the buyer after delivery.
  • Any goods for which claims are submitted outside the notification period stated above.

9. Deposits, Cancellations and Order Changes

  • Deposits paid for custom production (bags, packaging, apparel) are generally non‑refundable once materials have been purchased or production has started.
  • Cancellation or major changes to a purchase order after sample approval may result in additional costs, which will be invoiced accordingly.
  • Any agreed refund of a deposit or prepayment will be determined case by case and may be subject to deductions for materials, labour and overhead already incurred.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Biz Njp’s total liability for any claim relating to a specific order of bags, packaging or apparel is limited to the value of the goods supplied under that order, excluding indirect, consequential or loss‑of‑profit damages.

En particulier, Biz Njp n'est pas responsable de :

  • Loss of sales, marketing campaigns or events related to delivery delays beyond our reasonable control.
  • Cost of re‑labeling, repacking or re‑branding carried out by third parties without our prior written consent.
  • Any use of the products beyond their normal intended purpose.

11. Local Law and Mandatory Rights

This Refund and Returns Policy is intended for B2B transactions between Biz Njp and professional customers (brands, importers, distributors, agencies). Nothing in this policy is intended to limit any mandatory consumer rights or statutory warranties that may apply under local law where such laws cannot be contractually excluded.

Lorsque la législation locale accorde des droits non exclusifs (par exemple pour les produits défectueux), nous nous conformerons à ces obligations et pourrons proposer une réparation, un remplacement ou d'autres solutions selon les besoins.

12. Comment soumettre une réclamation

Pour signaler à Biz Njp un défaut potentiel, une non-conformité ou un problème d'expédition concernant vos sacs en jute et en coton, votre emballage ou votre commande de vêtements, veuillez nous contacter à l'adresse suivante :

Email: info@biznjp.com
Head office: Dhaka, Bangladesh

Include your company name, order number, delivery date, clear description of the issue and supporting photos or videos. This helps us assess the situation quickly and suggest an appropriate solution.

Last updated: 30 December 2025