{"id":29,"date":"2025-12-27T23:48:20","date_gmt":"2025-12-27T22:48:20","guid":{"rendered":"https:\/\/biznjp.com\/?page_id=29"},"modified":"2026-01-05T17:47:31","modified_gmt":"2026-01-05T16:47:31","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/biznjp.com\/nl\/refund-returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"29\" class=\"elementor elementor-29\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dbbbfa4 e-flex e-con-boxed e-con e-parent\" data-id=\"2dbbbfa4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b4882b elementor-widget elementor-widget-text-editor\" data-id=\"1b4882b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>Refund and Returns Policy \u2013 Biz Njp<\/h1>\n\n<p>This Refund and Returns Policy explains how Biz Njp handles returns, refunds and claims related to our custom\u2011made jute and cotton bags, eco\u2011friendly packaging, tote bags, non\u2011woven bags and apparel manufactured in Bangladesh for brands and importers in Europe, the USA and other regions.<\/p>\n\n<p>Because we produce <strong>custom, made\u2011to\u2011order B2B products<\/strong> based on each client\u2019s specifications, designs and branding, all orders are subject to the conditions below.<\/p>\n\n<hr \/>\n\n<h2>1. Scope of This Policy<\/h2>\n<p>This policy applies to all wholesale, bulk and private\u2011label orders placed with Biz Njp for:<\/p>\n<ul>\n  <li>Jute bags, cotton tote bags and non\u2011woven bags.<\/li>\n  <li>Eco\u2011friendly retail and e\u2011commerce packaging.<\/li>\n  <li>Branded merchandise and textile accessories.<\/li>\n  <li>Knitted and woven apparel and related products.<\/li>\n<\/ul>\n<p>By confirming a proforma invoice, sample approval or purchase order, you agree to this Refund and Returns Policy in addition to any written contract between you and Biz Njp.<\/p>\n\n<hr \/>\n\n<h2>2. Made\u2011to\u2011Order and No General Right of Return<\/h2>\n<p>All products are manufactured specifically for your brand based on your approved artwork, tech packs and instructions. As such, <strong>we do not offer returns or refunds for change of mind, overstock, slow sales or incorrect information supplied by the buyer<\/strong>.<\/p>\n<p>Subject to applicable law, all sales are considered final once production has started and deposits have been received.<\/p>\n\n<hr \/>\n\n<h2>3. Samples and Pre\u2011Production Approval<\/h2>\n<ul>\n  <li>Before bulk production, Biz Njp normally provides digital proofs and\/or physical pre\u2011production samples of bags, packaging or apparel for your review.<\/li>\n  <li>You are responsible for carefully checking dimensions, materials, colours, print placement, spelling, labelling and any other details.<\/li>\n  <li>Your written approval (email or signed document) authorising \u201csample approved\u201d, \u201cgo to bulk\u201d or similar is taken as confirmation that all specifications are correct.<\/li>\n<\/ul>\n<p>Once a sample is approved, <strong>differences from your later preferences are not grounds for a refund or return<\/strong> if the bulk order matches the approved sample within normal industry tolerances.<\/p>\n\n<hr \/>\n\n<h2>4. Quality Tolerances for B2B Manufacturing<\/h2>\n<p>As a sustainable manufacturing partner, Biz Njp follows industry\u2011standard quality controls for jute and cotton bags, packaging and apparel. However, small variations are unavoidable in textile and print production. The following tolerances are generally accepted and <strong>do not qualify for refunds or returns<\/strong>:<\/p>\n<ul>\n  <li>Size variations within a reasonable tolerance (for example \u00b1 1\u20132 cm depending on product type).<\/li>\n  <li>Minor colour shade differences between screens, digital proofs, samples and bulk production.<\/li>\n  <li>Normal variations in natural fibres such as jute and cotton (texture, weave, fibre thickness).<\/li>\n  <li>Minor print registration or position shifts within accepted industry standards.<\/li>\n<\/ul>\n\n<hr \/>\n\n<h2>5. Defective or Non\u2011Conforming Products<\/h2>\n<p>If you believe there is a genuine manufacturing defect or non\u2011conformity compared to the approved sample, tech pack or written specifications:<\/p>\n<ul>\n  <li>You must notify Biz Njp in writing within <strong>[X] days<\/strong> of receipt of the goods (we recommend a short window, e.g. 7\u201310 days; adjust as needed).<\/li>\n  <li>Your claim must include clear photos, videos and quantities affected, showing the alleged defect or non\u2011conformity.<\/li>\n  <li>Biz Njp may request additional information, photos or independent inspection before making any decision.<\/li>\n<\/ul>\n<p>Biz Njp will review each claim in good faith. If we determine that a defect or non\u2011conformity is caused by our manufacturing and exceeds normal tolerances, our remedies are limited to, at our sole discretion:<\/p>\n<ul>\n  <li>Repair or partial rework where feasible, or<\/li>\n  <li>Replacement of affected quantities within a reasonable time frame, or<\/li>\n  <li>Issuance of a partial credit or discount on a future order.<\/li>\n<\/ul>\n<p>Unless required by applicable law, <strong>cash refunds are not our standard remedy<\/strong>; solutions will be agreed case by case based on evidence and impact.<\/p>\n\n<hr \/>\n\n<h2>6. Shipping Damage and Loss<\/h2>\n<p>Risk transfer and responsibility for goods during transit depend on the agreed Incoterms (for example, EXW, FOB, CIF, DAP):<\/p>\n<ul>\n  <li>Where you arrange the freight (e.g. EXW\/FOB), you are responsible for transport insurance and claims with your carrier.<\/li>\n  <li>Where Biz Njp arranges freight (e.g. CIF\/DAP), we will assist you in submitting claims to the shipping or insurance provider.<\/li>\n<\/ul>\n<p>In all cases, you must:<\/p>\n<ul>\n  <li>Inspect the shipment at delivery and note any visible damage or shortages on the carrier\u2019s delivery documents.<\/li>\n  <li>Notify the carrier and Biz Njp in writing without undue delay (ideally within 24\u201372 hours) and provide photos, videos and documents.<\/li>\n<\/ul>\n<p>Shipping damage or loss claims are subject to the terms of the carrier and insurer and may not always result in full compensation.<\/p>\n\n<hr \/>\n\n<h2>7. Return Authorisation (If Requested)<\/h2>\n<p>Biz Njp generally does not require physical returns for B2B textile and packaging products. If a return is requested as part of an agreed remedy:<\/p>\n<ul>\n  <li>Returns must be pre\u2011authorised in writing by Biz Njp and sent only to the address we specify.<\/li>\n  <li>Unauthorised returns may be refused and will not qualify for inspection, replacement or credit.<\/li>\n  <li>Unless otherwise agreed in writing, the buyer is responsible for any return shipping costs, duties and customs charges.<\/li>\n<\/ul>\n\n<hr \/>\n\n<h2>8. Non\u2011Returnable and Non\u2011Refundable Items<\/h2>\n<p>To protect both parties and reflect the custom nature of our manufacturing, the following are generally <strong>non\u2011returnable and non\u2011refundable<\/strong> except where required by law:<\/p>\n<ul>\n  <li>Custom\u2011printed or branded products (e.g. printed jute bags, printed cotton bags, printed packaging, labelled apparel).<\/li>\n  <li>Products produced exactly according to approved samples or written specifications.<\/li>\n  <li>Products discounted as clearance, factory surplus or special promotion.<\/li>\n  <li>Products that have been used, washed, relabelled or modified by the buyer after delivery.<\/li>\n  <li>Any goods for which claims are submitted outside the notification period stated above.<\/li>\n<\/ul>\n\n<hr \/>\n\n<h2>9. Deposits, Cancellations and Order Changes<\/h2>\n<ul>\n  <li>Deposits paid for custom production (bags, packaging, apparel) are generally <strong>non\u2011refundable<\/strong> once materials have been purchased or production has started.<\/li>\n  <li>Cancellation or major changes to a purchase order after sample approval may result in additional costs, which will be invoiced accordingly.<\/li>\n  <li>Any agreed refund of a deposit or prepayment will be determined case by case and may be subject to deductions for materials, labour and overhead already incurred.<\/li>\n<\/ul>\n\n<hr \/>\n\n<h2>10. Limitation of Liability<\/h2>\n<p>To the maximum extent permitted by applicable law, Biz Njp\u2019s total liability for any claim relating to a specific order of bags, packaging or apparel is limited to the value of the goods supplied under that order, excluding indirect, consequential or loss\u2011of\u2011profit damages.<\/p>\n<p>In particular, Biz Njp is not liable for:<\/p>\n<ul>\n  <li>Loss of sales, marketing campaigns or events related to delivery delays beyond our reasonable control.<\/li>\n  <li>Cost of re\u2011labeling, repacking or re\u2011branding carried out by third parties without our prior written consent.<\/li>\n  <li>Any use of the products beyond their normal intended purpose.<\/li>\n<\/ul>\n\n<hr \/>\n\n<h2>11. Local Law and Mandatory Rights<\/h2>\n<p>This Refund and Returns Policy is intended for B2B transactions between Biz Njp and professional customers (brands, importers, distributors, agencies). Nothing in this policy is intended to limit any mandatory consumer rights or statutory warranties that may apply under local law where such laws cannot be contractually excluded.<\/p>\n<p>Where local law grants non\u2011excludable rights (for example for defective products), we will comply with those obligations and may offer repair, replacement or other remedies as required.<\/p>\n\n<hr \/>\n\n<h2>12. How to Submit a Claim<\/h2>\n<p>To notify Biz Njp of a potential defect, non\u2011conformity or shipping issue related to your jute and cotton bags, packaging or apparel order, please contact us at:<\/p>\n<p>Email: <a href=\"mailto:info@biznjp.com\">info@biznjp.com<\/a><br \/>\nHead office: Dhaka, Bangladesh<\/p>\n<p>Include your company name, order number, delivery date, clear description of the issue and supporting photos or videos. This helps us assess the situation quickly and suggest an appropriate solution.<\/p>\n\n<p><em>Last updated: 30 December 2025<\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy \u2013 Biz Njp This Refund and Returns Policy explains how Biz Njp handles returns, refunds and claims related to our custom\u2011made jute and cotton bags, eco\u2011friendly packaging, tote bags, non\u2011woven bags and apparel manufactured in Bangladesh for brands and importers in Europe, the USA and other regions. Because we produce custom, [&#8230;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund and Returns Policy | Biz Njp Manufacturing<\/title>\n<meta name=\"description\" content=\"Review the Refund and Returns Policy for Biz Njp. 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Since the 1990s, our factory in Bangladesh has specialized in Custom Jute Bags Wholesale and Private Label Clothing. We bridge the gap between cost-effective sourcing and Western quality standards. Our production includes printed jute bags, organic cotton totes, and corporate uniforms made with Ethical Textile Production. With offices in Portugal and the USA, we handle all export logistics for a seamless supply chain. Whether you need samples or bulk containers, access factory-direct pricing and flexible MOQs. Partner with Biz Njp for reliable, eco-conscious manufacturing. 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Sinds de jaren 90 is onze fabriek in Bangladesh gespecialiseerd in de groothandel van op maat gemaakte jute tassen en kleding onder private label. Wij overbruggen de kloof tussen kosteneffectieve inkoop en westerse kwaliteitsnormen. Onze productie omvat bedrukte jute tassen, draagtassen van biologisch katoen en bedrijfskleding, vervaardigd met behulp van ethische textielproductie. Met vestigingen in Portugal en de VS verzorgen wij alle exportlogistiek voor een naadloze toeleveringsketen. Of u nu monsters of bulkcontainers nodig heeft, profiteer van fabrieksprijzen en flexibele minimale bestelhoeveelheden. Werk samen met Biz Njp voor betrouwbare, milieubewuste productie. Neem vandaag nog contact met ons op.","email":"info@biznjp.com","telephone":"+46734880968","legalName":"Biz Njp","foundingDate":"1990-01-01","vatID":"000990496-0208","taxID":"000990496-0208","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"1001","maxValue":"5000"},"publishingPrinciples":"https:\/\/biznjp.com\/manufacturing-privacy-policy\/","ownershipFundingInfo":"https:\/\/biznjp.com\/about-us\/","actionableFeedbackPolicy":"https:\/\/biznjp.com\/manufacturing-privacy-policy\/","correctionsPolicy":"https:\/\/biznjp.com\/refund-returns\/","ethicsPolicy":"https:\/\/biznjp.com\/about-us\/","diversityPolicy":"https:\/\/biznjp.com\/our-team\/","diversityStaffingReport":"https:\/\/biznjp.com\/our-team\/"}]}},"_links":{"self":[{"href":"https:\/\/biznjp.com\/nl\/wp-json\/wp\/v2\/pages\/29","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/biznjp.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/biznjp.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/biznjp.com\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/biznjp.com\/nl\/wp-json\/wp\/v2\/comments?post=29"}],"version-history":[{"count":4,"href":"https:\/\/biznjp.com\/nl\/wp-json\/wp\/v2\/pages\/29\/revisions"}],"predecessor-version":[{"id":877,"href":"https:\/\/biznjp.com\/nl\/wp-json\/wp\/v2\/pages\/29\/revisions\/877"}],"wp:attachment":[{"href":"https:\/\/biznjp.com\/nl\/wp-json\/wp\/v2\/media?parent=29"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}