{"id":29,"date":"2025-12-27T23:48:20","date_gmt":"2025-12-27T22:48:20","guid":{"rendered":"https:\/\/biznjp.com\/?page_id=29"},"modified":"2026-01-05T17:47:31","modified_gmt":"2026-01-05T16:47:31","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/biznjp.com\/fr\/refund-returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"29\" class=\"elementor elementor-29\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dbbbfa4 e-flex e-con-boxed e-con e-parent\" data-id=\"2dbbbfa4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b4882b elementor-widget elementor-widget-text-editor\" data-id=\"1b4882b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>Refund and Returns Policy \u2013 Biz Njp<\/h1>\n\n<p>This Refund and Returns Policy explains how Biz Njp handles returns, refunds and claims related to our custom\u2011made jute and cotton bags, eco\u2011friendly packaging, tote bags, non\u2011woven bags and apparel manufactured in Bangladesh for brands and importers in Europe, the USA and other regions.<\/p>\n\n<p>Because we produce <strong>produits B2B personnalis\u00e9s et fabriqu\u00e9s sur commande<\/strong> En fonction des sp\u00e9cifications, des conceptions et de l'image de marque de chaque client, toutes les commandes sont soumises aux conditions ci-dessous.<\/p>\n\n<hr \/>\n\n<h2>1. Port\u00e9e de la pr\u00e9sente politique<\/h2>\n<p>Cette politique s'applique \u00e0 toutes les commandes en gros, en vrac et de marque priv\u00e9e pass\u00e9es aupr\u00e8s de Biz Njp pour\u00a0:<\/p>\n<ul>\n  <li>Jute bags, cotton tote bags and non\u2011woven bags.<\/li>\n  <li>Emballages \u00e9cologiques pour la vente au d\u00e9tail et le commerce \u00e9lectronique.<\/li>\n  <li>Articles de marque et accessoires textiles.<\/li>\n  <li>Knitted and woven apparel and related products.<\/li>\n<\/ul>\n<p>By confirming a proforma invoice, sample approval or purchase order, you agree to this Refund and Returns Policy in addition to any written contract between you and Biz Njp.<\/p>\n\n<hr \/>\n\n<h2>2. Made\u2011to\u2011Order and No General Right of Return<\/h2>\n<p>All products are manufactured specifically for your brand based on your approved artwork, tech packs and instructions. As such, <strong>we do not offer returns or refunds for change of mind, overstock, slow sales or incorrect information supplied by the buyer<\/strong>.<\/p>\n<p>Subject to applicable law, all sales are considered final once production has started and deposits have been received.<\/p>\n\n<hr \/>\n\n<h2>3. Samples and Pre\u2011Production Approval<\/h2>\n<ul>\n  <li>Before bulk production, Biz Njp normally provides digital proofs and\/or physical pre\u2011production samples of bags, packaging or apparel for your review.<\/li>\n  <li>You are responsible for carefully checking dimensions, materials, colours, print placement, spelling, labelling and any other details.<\/li>\n  <li>Your written approval (email or signed document) authorising \u201csample approved\u201d, \u201cgo to bulk\u201d or similar is taken as confirmation that all specifications are correct.<\/li>\n<\/ul>\n<p>Once a sample is approved, <strong>differences from your later preferences are not grounds for a refund or return<\/strong> if the bulk order matches the approved sample within normal industry tolerances.<\/p>\n\n<hr \/>\n\n<h2>4. Quality Tolerances for B2B Manufacturing<\/h2>\n<p>As a sustainable manufacturing partner, Biz Njp follows industry\u2011standard quality controls for jute and cotton bags, packaging and apparel. However, small variations are unavoidable in textile and print production. The following tolerances are generally accepted and <strong>do not qualify for refunds or returns<\/strong>:<\/p>\n<ul>\n  <li>Size variations within a reasonable tolerance (for example \u00b1 1\u20132 cm depending on product type).<\/li>\n  <li>Minor colour shade differences between screens, digital proofs, samples and bulk production.<\/li>\n  <li>Normal variations in natural fibres such as jute and cotton (texture, weave, fibre thickness).<\/li>\n  <li>Minor print registration or position shifts within accepted industry standards.<\/li>\n<\/ul>\n\n<hr \/>\n\n<h2>5. Defective or Non\u2011Conforming Products<\/h2>\n<p>If you believe there is a genuine manufacturing defect or non\u2011conformity compared to the approved sample, tech pack or written specifications:<\/p>\n<ul>\n  <li>You must notify Biz Njp in writing within <strong>[X] days<\/strong> of receipt of the goods (we recommend a short window, e.g. 7\u201310 days; adjust as needed).<\/li>\n  <li>Votre r\u00e9clamation doit inclure des photos, des vid\u00e9os et les quantit\u00e9s concern\u00e9es, montrant le d\u00e9faut ou la non-conformit\u00e9 all\u00e9gu\u00e9(e).<\/li>\n  <li>Biz Njp peut demander des informations suppl\u00e9mentaires, des photos ou une inspection ind\u00e9pendante avant de prendre toute d\u00e9cision.<\/li>\n<\/ul>\n<p>Biz Njp examinera chaque r\u00e9clamation de bonne foi. Si nous constatons qu'un d\u00e9faut ou une non-conformit\u00e9 est imputable \u00e0 notre fabrication et d\u00e9passe les tol\u00e9rances normales, nos recours se limitent, \u00e0 notre enti\u00e8re discr\u00e9tion\u00a0:<\/p>\n<ul>\n  <li>Repair or partial rework where feasible, or<\/li>\n  <li>Replacement of affected quantities within a reasonable time frame, or<\/li>\n  <li>Issuance of a partial credit or discount on a future order.<\/li>\n<\/ul>\n<p>Unless required by applicable law, <strong>Les remboursements en esp\u00e8ces ne constituent pas notre solution habituelle.<\/strong>; solutions will be agreed case by case based on evidence and impact.<\/p>\n\n<hr \/>\n\n<h2>6. Shipping Damage and Loss<\/h2>\n<p>Risk transfer and responsibility for goods during transit depend on the agreed Incoterms (for example, EXW, FOB, CIF, DAP):<\/p>\n<ul>\n  <li>Where you arrange the freight (e.g. EXW\/FOB), you are responsible for transport insurance and claims with your carrier.<\/li>\n  <li>Where Biz Njp arranges freight (e.g. CIF\/DAP), we will assist you in submitting claims to the shipping or insurance provider.<\/li>\n<\/ul>\n<p>In all cases, you must:<\/p>\n<ul>\n  <li>Inspect the shipment at delivery and note any visible damage or shortages on the carrier\u2019s delivery documents.<\/li>\n  <li>Notify the carrier and Biz Njp in writing without undue delay (ideally within 24\u201372 hours) and provide photos, videos and documents.<\/li>\n<\/ul>\n<p>Shipping damage or loss claims are subject to the terms of the carrier and insurer and may not always result in full compensation.<\/p>\n\n<hr \/>\n\n<h2>7. Return Authorisation (If Requested)<\/h2>\n<p>Biz Njp generally does not require physical returns for B2B textile and packaging products. If a return is requested as part of an agreed remedy:<\/p>\n<ul>\n  <li>Returns must be pre\u2011authorised in writing by Biz Njp and sent only to the address we specify.<\/li>\n  <li>Unauthorised returns may be refused and will not qualify for inspection, replacement or credit.<\/li>\n  <li>Unless otherwise agreed in writing, the buyer is responsible for any return shipping costs, duties and customs charges.<\/li>\n<\/ul>\n\n<hr \/>\n\n<h2>8. Non\u2011Returnable and Non\u2011Refundable Items<\/h2>\n<p>To protect both parties and reflect the custom nature of our manufacturing, the following are generally <strong>non\u2011returnable and non\u2011refundable<\/strong> except where required by law:<\/p>\n<ul>\n  <li>Custom\u2011printed or branded products (e.g. printed jute bags, printed cotton bags, printed packaging, labelled apparel).<\/li>\n  <li>Products produced exactly according to approved samples or written specifications.<\/li>\n  <li>Products discounted as clearance, factory surplus or special promotion.<\/li>\n  <li>Products that have been used, washed, relabelled or modified by the buyer after delivery.<\/li>\n  <li>Any goods for which claims are submitted outside the notification period stated above.<\/li>\n<\/ul>\n\n<hr \/>\n\n<h2>9. Deposits, Cancellations and Order Changes<\/h2>\n<ul>\n  <li>Deposits paid for custom production (bags, packaging, apparel) are generally <strong>non\u2011refundable<\/strong> once materials have been purchased or production has started.<\/li>\n  <li>Cancellation or major changes to a purchase order after sample approval may result in additional costs, which will be invoiced accordingly.<\/li>\n  <li>Any agreed refund of a deposit or prepayment will be determined case by case and may be subject to deductions for materials, labour and overhead already incurred.<\/li>\n<\/ul>\n\n<hr \/>\n\n<h2>10. Limitation of Liability<\/h2>\n<p>To the maximum extent permitted by applicable law, Biz Njp\u2019s total liability for any claim relating to a specific order of bags, packaging or apparel is limited to the value of the goods supplied under that order, excluding indirect, consequential or loss\u2011of\u2011profit damages.<\/p>\n<p>En particulier, Biz Njp n'est pas responsable de\u00a0:<\/p>\n<ul>\n  <li>Loss of sales, marketing campaigns or events related to delivery delays beyond our reasonable control.<\/li>\n  <li>Cost of re\u2011labeling, repacking or re\u2011branding carried out by third parties without our prior written consent.<\/li>\n  <li>Any use of the products beyond their normal intended purpose.<\/li>\n<\/ul>\n\n<hr \/>\n\n<h2>11. Local Law and Mandatory Rights<\/h2>\n<p>This Refund and Returns Policy is intended for B2B transactions between Biz Njp and professional customers (brands, importers, distributors, agencies). Nothing in this policy is intended to limit any mandatory consumer rights or statutory warranties that may apply under local law where such laws cannot be contractually excluded.<\/p>\n<p>Lorsque la l\u00e9gislation locale accorde des droits non exclusifs (par exemple pour les produits d\u00e9fectueux), nous nous conformerons \u00e0 ces obligations et pourrons proposer une r\u00e9paration, un remplacement ou d'autres solutions selon les besoins.<\/p>\n\n<hr \/>\n\n<h2>12. Comment soumettre une r\u00e9clamation<\/h2>\n<p>Pour signaler \u00e0 Biz Njp un d\u00e9faut potentiel, une non-conformit\u00e9 ou un probl\u00e8me d'exp\u00e9dition concernant vos sacs en jute et en coton, votre emballage ou votre commande de v\u00eatements, veuillez nous contacter \u00e0 l'adresse suivante\u00a0:<\/p>\n<p>Email: <a href=\"mailto:info@biznjp.com\">info@biznjp.com<\/a><br \/>\nHead office: Dhaka, Bangladesh<\/p>\n<p>Include your company name, order number, delivery date, clear description of the issue and supporting photos or videos. This helps us assess the situation quickly and suggest an appropriate solution.<\/p>\n\n<p><em>Last updated: 30 December 2025<\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy \u2013 Biz Njp This Refund and Returns Policy explains how Biz Njp handles returns, refunds and claims related to our custom\u2011made jute and cotton bags, eco\u2011friendly packaging, tote bags, non\u2011woven bags and apparel manufactured in Bangladesh for brands and importers in Europe, the USA and other regions. Because we produce custom, [&#8230;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund and Returns Policy | Biz Njp Manufacturing<\/title>\n<meta name=\"description\" content=\"Review the Refund and Returns Policy for Biz Njp. 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